This video introduces Workload Management in the context of processing mortgage applications. It highlights compelling features like the use of queues, the ability to prioritize automations, and the SLA calculator to ensure business deadlines are met.
34:18Hyperautomation has become a bit of a buzzword in the RPA space. But what is Hyperautomation and how can it be applied to actual, real-world RPA use cases? In this session, Micah Smith will showcase a
2:11In this demo, we will see how Automation Anywhere for Contact Centers can be used as a single pane of glass with our Automation Anywhere Robotic Interface (or AARI) to bring together all the customer
3:10In this demo, we’ll see how we’ve made available Automation Anywhere as a complementary interface within the Genesys agent interface to provide a single pane of glass for all processes. This enables a
2:28In this demo, we will see how Automation Anywhere and Google Contact Center AI (CCAI) enable a virtual agent to handle a complex request without human intervention so that the customer’s request can b
