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Enterprise 11.x Use Cases - Slack Integration -- Synchronized Chatbot

January 5, 2020

This video shows integration between Slack, a Chatbot, and WLM to create a service ticket in ServiceNow. The bot performs synchronous updates to the user on the incident status instead of the user asking for an update.

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Enterprise 11.x Use Cases - Attended Automation 2.0 - Imagine Video
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