Single pane of glass with Automation Anywhere and Genesys

November 22, 2021

In this demo, we’ll see how we’ve made available Automation Anywhere as a complementary interface within the Genesys agent interface to provide a single pane of glass for all processes. This enables a frictionless call handling experience for both the live agent and the customer that would otherwise, without automation, require multiple holds as the agent would need to switch between systems for each process and re-enter the same data in manually across each application.

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Automation Anywhere for Contact Centers
Automation Anywhere for Contact Centers

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Accelerating Virtual Agents with Google Contact center AI and Automation Anywhere​
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