I spent the past few days at the Shared Services and Outsourcing Week (SSOW) 2017 conference in Manchester. The week has been filled with exciting stories from shared services leaders from across Europe offering up insights on everything from talent to process methodology, mixed with awards and good company. However, as with most events and gatherings of senior folk across the corporate landscape, lately one theme seems to dominate – Robotic Process Automation or RPA.
Stories from technology vendors across the sector and some from those remotely related to the sector abounded throughout the conference. However, one presentation really stood out as the new benchmark for achievement in RPA and it came directly from a customer rather than from the vendor.