The value of RPA is clear, and we’ve heard it ad nauseum. There are the “big three” for starters: a 24x7 workforce, rapid process completion, and error reduction. Then you add in the benefits outside of productivity and efficiency: increased fungible capacity, business agility, and reduced variability.
At this point, however, businesses are getting even more specific about how RPA is helping. It’s not about the promise of RPA anymore; it’s about the practice of RPA. Automation Anywhere customer ANZ opened up to Everest Group about some of those benefits, and also divulged a few secrets about how they’ve successfully rolled out an RPA initiative that employees in multiple hubs are excited about.