Capitalizing on the promise of robotic process automation: Two Genpact customer experiences

October 22, 2015

We’ve heard loud and clear that RPA is changing the face of outsourcing. And BPOs embracing the technology and developing robotic automation offerings are simultaneously hedging their bets for future success, ongoing relevance, and continued utility to their clients. 

 

But now, it’s high time we see how BPO clients are actually using it—and more importantly, capitalizing on its promised benefits. 

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Capitalizing on the promise of robotic process automation: Two Genpact customer experiences
Capitalizing on the promise of robotic process automation: Two Genpact customer experiences

We’ve heard loud and clear that RPA is changing the face of outsourcing. And BPOs embracing the technology ...

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Everest Group interview with ANZ: Robotic process automation “reduces operational risk; provides improved employability”

The value of RPA is clear, and we’ve heard it ad nauseum. There are the “big three” for starters: a 24x7 wo...