Capitalizing on the promise of robotic process automation: Two Genpact customer experiences

October 22, 2015

We’ve heard loud and clear that RPA is changing the face of outsourcing. And BPOs embracing the technology and developing robotic automation offerings are simultaneously hedging their bets for future success, ongoing relevance, and continued utility to their clients. 

 

But now, it’s high time we see how BPO clients are actually using it—and more importantly, capitalizing on its promised benefits. 

Previous Article
How ANZ is Augmenting Human Capabilities: A story in sound bites
How ANZ is Augmenting Human Capabilities: A story in sound bites

A few years back, ANZ embarked on a “lean transformation journey.” Along the way they found a weapon to add...

Next Article
Capitalizing on the promise of robotic process automation: Two Genpact customer experiences
Capitalizing on the promise of robotic process automation: Two Genpact customer experiences

We’ve heard loud and clear that RPA is changing the face of outsourcing. And BPOs embracing the technology ...