Deep Insight: Global Professional Services Firm Leverages Bot Analytics

ORGANIZATION PROFILE:

One of the largest multinational professional services companies in the world, also known as one of the "Big Four" accounting firms.

CHALLENGE:

The firm collected pools of data generated by their tax form processing bots. They needed to evaluate this data and deliver actionable business insights in real-time. The firm also required additional methods to scale, deploy and measure the productivity and cost-effectiveness of their digital and human worker performance.

SOLUTION:

With Bot Insight, the firm can quickly deploy workers, both digital and human, to address potential threats and seize revenue opportunities. They also generate business insights immediately from data collected by their bots. The firm accesses their bot data without manually tagging and logging it to create new dashboards. Now, they monitor spikes in sales for specific products allowing adjustments to their forecasts and workforce in real-time.

  • $18M Savings across 4 departments
  • 7B+ Bot generated data points 
  • >576K Process hours saved
  • 91% Reduction in processing time
  • 30% Increase in process improvements
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