CPFL Energia automates processes so teams have time dedicated to analytical and strategic initiatives

ORGANIZATION PROFILE:

One of the largest Brazilian electric utility company with 13,500 employees and annual revenue of US $8B.

CHALLENGE:

As part of their corporate philosophy of doing more with less, CPFL wanted to accelerate processes within HR, Finance, IT and Supply Chain sectors, while reducing costs and errors.

SOLUTION:

CPFL implemented RPA to automate time-consuming processes and eliminate errors, so that their teams could focus on strategic and analytical activities. Bots were deployed to manage processes companywide in many functional areas in their Shared Services Center, including: HR, Finance, Supply Chain and IT. By introducing RPA, CPFL has created multiple new positions in their RPA Center of Excellence (CoE). This center is a partnership between IT and their BPM department. It ensures that bot operations move smoothly and efficiently and are consistent across the enterprise. As a result of automation, CPFL has more resources available to focus on customer support and internal strategy, while reducing errors and saving money.

  • 50 hrs saved everyday
  • 45 Processes automated in one year
  • 156K Automated transactions/year

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