Automating BPO's

  • This year’s hot topic on the SSON expo floor: RPA in shared services

    This year’s hot topic on the SSON expo floor: RPA in shared services

    If RPA had a theme song at last year’s North American Shared Services and Outsourcing Week, put on by SSON, it would have been “Getting to Know You.” This year--the 20th for SSON's event--it’s...

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  • See where you rank in your RPA use: The HfS Service Provider Maturity Model

    See where you rank in your RPA use: The HfS Service Provider Maturity Model

    According to HfS, “Robotic Process Automation is having a profound impact on the delivery of business and IT processes today and...2016 will be a year of viral implementation of RPA across service...

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  • RPA and outsourcing: A complete starter guide

    RPA and outsourcing: A complete starter guide

    You've been hearing about it at industry events. You've read about it in newsletters, articles, and blog posts. RPA is making waves in the outsourcing community and leaving providers and their...

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  • Automation: Officially a “mega-trend” with SSOs

    Automation: Officially a “mega-trend” with SSOs

    The Shared Services and Outsourcing Network recently released their must-read State of the Shared Services Industry Report, with a focus on the topic of the mega-trends today that are disrupting...

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  • 5 Don’t-Miss Sessions at IAOP Outsourcing World Summit 2015

    5 Don’t-Miss Sessions at IAOP Outsourcing World Summit 2015

    A must-do event for the outsourcing world is happening in Phoenix this month. The IAOP Outsourcing World Summit is touted as being the “largest and longest-running industry event in the world” and...

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  • A maturity model for BPO automation—it's time!

    BPOs don’t need to be told about the emergence of robotic process automation at this point; they’ve heard it, they see the ways it’s changing the outsourcing landscape, they buy into it... now...

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  • Robotic process automation: The new kid on the BPO block

    Even as recently as a few months ago, movies such as Her depict a world where virtual agents are braided into daily life (level of intimacy may vary!), and at their core are tasked with quickly...

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